Q: How do recurring maintenance services work versus one-time jobs?

Maintenance Maintenance service is performed on an automatically repeating basis. Example: every week, every 2 weeks or every 4 weeks. One-time Job A one-time job is any service that is not automatically repeating. This includes cleanups and repairs.

Question 1

How do recurring maintenance services work versus one-time jobs?

Accepted Answer

Maintenance

Maintenance service is performed on an automatically repeating basis. Example: every week, every 2 weeks or every 4 weeks.

One-time Job

A one-time job is any service that is not automatically repeating. This includes cleanups and repairs.

Question 2

Is there a fee to get a quote?

Accepted Answer

For standard quotes such as yard cleanup, maintenance, trimming, weeds, etc there is no fee. For irrigation there may be a fee - see our irrigation page for the latest information.

Question 3

Do I need to be there for a quote?

Accepted Answer

We prefer that you are there so you can show the estimator exactly what you want done, however, it is not required. You do not need to be there as long as we have access to the yard and any pets are indoors.

If you are not there we will call you with the quote and leave a voicemail if you do not answer. If we can not get ahold of you and we have your email address we will email you the quote.

Question 4

What time will you arrive for my quote?

Accepted Answer

When you schedule a quote we will give you a 1-hour time frame. For example: if your appointment begins at 10a we will be there between 10-11a.

Question 5

Do you work over the weekend?

Accepted Answer

No, we only operate Monday through Friday.

Question 6

How much does [some service] cost?

Accepted Answer

Generally, we require that we have an estimator go to the property in person and write a custom quote. Every job is different and every customer's needs are different. This is why we provide free quotes.

Question 7

What forms of payment are accepted?

Accepted Answer

For your convenience, all major credit cards are accepted including Visa, Mastercard, American Express and Discover. We also accept cash and checks.

Question 8

Are there any contracts?

Accepted Answer

LMP requires no contracts for any of our services. We do not charge for quotes. One-time jobs do not require a card on file, however, maintenance service does require a card on file. Read more about our credit card policy here. Please read our Terms of Service for more information and complete details.

Question 9

Do you have a satisfaction guarantee policy?

Accepted Answer

Yes, we do have a satisfaction guarantee. If you are unhappy with your service please give us a call as soon as possible and we will try to make it right. Our only stipulation is that you contact us within a reasonable time frame: it is difficult or sometimes impossible to judge how well a job was performed weeks or months after the service date.

Question 10

Is a card required?

Accepted Answer

For one-time jobs, including cleanups and repairs, a card is not required. However, if you are not present at the job site we will not begin work unless we have a card on file OR payment has already been left on site in a secure location that we've negotiated ahead of time. Also read: Is a card required for recurring maintenance?

Question 11

Is a card required for recurring maintenance?

Accepted Answer

Yes, we do require a card on file for all maintenance customers. We run the payment after each visit and you will never be charged unless we actually do the service. For example: if we can not access the back yard you will not be charged for the back yard.

Question 12

What does residential maintenance service include?

Accepted Answer

Our maintenance service for residential homes includes removing all weeds, pruning trees six feet off of the ground, trimming the bushes as needed and mowing and edging the grass on every visit. Irrigation Systems are only checked on request and may incur a fee. Please read our Terms of Service for more information and complete details.

Question 13

Do you check irrigation during maintenance visits?

Accepted Answer

No, maintenance does not include irrigation. We can come out to check your irrigation upon request but there may be a fee.

Question 14

How frequent or infrequent can I have maintenance done?

Accepted Answer

Maintenance is scheduled at weekly intervals, such as every 4 weeks. We can come as frequently as every week or as infrequently as every 4 weeks. This does not guarantee that it will always be 1 visit per month; eventually there will be a month where you have service at the beginning and the end. Of course you can always postpone a visit.

We generally do not schedule maintenance visits more than 4 weeks apart because the yard can overgrow which can interfere with our schedule.

Question 15

Can I postpone a maintenance visit?

Accepted Answer

Yes, you can postpone a visit at any time for any reason. Please just call us in advance. If we do not hear from you in time and we perform the maintenance service, you will be charged.

Question 16

Will my service day change?

Accepted Answer

Generally, we do maintenance service for certain areas on specific days of the week. Normally, your service should occur on the same day of the week every visit. However, this can change without notice for any number of extenuating circumstances such as inclimate weather, holidays or other scheduling conflicts.

Question 17

Do I need to be there for a one-time job?

Accepted Answer

In general, you do not need to be present for one-time jobs, such as cleanups or repairs, as long as the following requirements are met:

Payment has been arranged
We have access to the yard
Any pets are indoors

Question 18

What time will you arrive for a one-time job?

Accepted Answer

Our business hours are 7a-4p and generally service will be during those hours, though exceptions may occur. If you would like to know a more precise time as to when we will be there, please call us on the day of your service. We usually can not predict what time we will be at your property prior to the day of service because our route and work can vary greatly day-to-day.

Question 19

How do I log into my account?

Accepted Answer

When signing up for service your information and email is aquired and your account is created. After you are in our system you are automatically sent an email with your account information. The email includes your username,password and a link to the login screen.

Question 20

Who should I contact if I am having trouble logging into my account?

Accepted Answer

If you are having any type of problem with your account or for help logging in please give us a call at 480-616-0084 or send us an email to info@yardkeepers.co with your Name, Address, Phone Number and a quick description of the problem and we will assist you on solving the issue.

Question 21

Does Yard Keepers offer paper billing/invoices?

Accepted Answer

No, we do not offer paper billing. All invoices will be emailed to the email registered on your account. After logging into your account all invoices can be viewed and printed. To print an invoice simply select it, view it and click print.

Question 22

How do I make a payment?

Accepted Answer

You can pay by card over the phone or pay by cash or check in-person when we are there. If you are not going to be present you must arrange your payment ahead of time: see our card policy for more details. Payments for one-time jobs must be paid upon completion. For maintenance service, the credit card on file will be charged after each service visit is completed. Please read our Terms of Service for complete details and billing.

Question 23

What if the answer to my question is not posted?

Accepted Answer

For further information, or if you are having trouble finding an answer to your question, we strongly advise you to read our Terms of Service where more detailed information can be found, or of course you can always call or email us.

Frequently Asked Questions